Wine ClubTerms and Conditions
Last updated: 25th November 2025
Welcome to the Redgum Wine Estate Wine Club (“Wine Club”). By joining the Wine Club, you agree to the following Terms and Conditions. These terms explain how membership works, how billing and shipments operate, and your rights and responsibilities as a member.
Please read these Terms carefully before joining.
1. Membership Overview
The Wine Club is a subscription-based service that delivers regular shipments of Redgum Wine Estate wines (“Club Shipments”). Memberships are available in various bottle quantities and wine preference types as shown during signup.
Once you join, shipments will continue automatically unless paused, skipped, or cancelled.
2. Eligibility
To join the Wine Club, you must:
- Be at least 18 years of age
- Provide accurate delivery and payment details
- Live in an area where delivery of alcohol is legally permitted
Redgum Wine Estate reserves the right to decline or cancel memberships at its discretion.
3. Billing & Payment Authorisation
3.1 Stored Card Details
By joining the Wine Club, you authorise Redgum Wine Estate to securely store your payment card details with Square, our PCI-compliant payment partner.
Your full card information is never stored on our website or server.
3.2 Automatic Charges
You authorise Redgum Wine Estate to automatically charge your stored card for each shipment, including:
- The cost of wine
- Delivery or freight charges
- Any optional upgrades or add-ons
3.3 Pre-Shipment Notifications (3 Days)
You will receive an email notification at least 3 days before your next scheduled charge.
This notification will include:
- The estimated charge amount
- The scheduled billing date
- A reminder that you may pause, skip, or update your membership before the charge is processed
3.4 Failed Payments
If a payment fails:
- We will notify you by email
- You may update your payment details in your account
- We may retry the charge multiple times
- Shipments may be delayed until successful payment
Persistent payment failures may result in your membership being paused or cancelled.
4. Shipments
4.1 Frequency
Shipments occur according to the schedule displayed during signup (e.g., once, twice or three times per year). Shipment dates may vary depending on production, weather, or availability.
4.2 Preferences & Vintage Availability
We will make reasonable efforts to honour your chosen preference (e.g., red, white, mixed).
However:
- Wine allocations are subject to vintage variation,
- Stock availability may change without notice, and
- Certain wines may be substituted with equivalent or higher-value products when required
If substitutions are necessary, we aim to choose wines that match your selected style as closely as possible.
4.3 Skip Next Delivery
Members may choose to skip the next scheduled shipment at any time through their account dashboard – provided the skip is applied before the next billing date.
4.4 Delivery Requirements
You are responsible for ensuring:
- Your delivery address is correct
- Someone over 18 is available to receive the shipment
- You update delivery details before the billing date
We are not responsible for missed deliveries due to incorrect details or unattended addresses. Re-delivery fees may apply.
5. Pausing or Cancelling Membership
You may pause or cancel your membership at any time via your account or by contacting us.
To avoid being charged for the next scheduled shipment, you must pause, skip, or cancel before the billing date.
Charges already processed cannot be refunded once orders are packed or shipped, unless required by Australian Consumer Law.
6. Member Benefits
Wine Club members may receive benefits such as:
- Discounts on wine purchases
- Priority access to new releases or limited vintages
- Exclusive member-only offers
- Complimentary or reduced-price tastings and events
- Special shipping rates
Benefits and entitlements may change from time to time. The most up-to-date benefits are listed on the Wine Club page.
7. Refunds, Returns & Replacements
If you believe a wine is faulty, please contact us promptly so we can assess the issue.
Refunds or replacements will be provided in accordance with Australian Consumer Law.
Wine Club charges for shipments already processed cannot be refunded unless required under consumer law.
8. Pricing & Changes
Pricing for Wine Club shipments may change over time. If prices change, you will be notified in advance via email.
Your continued membership after receiving notice of pricing or terms changes constitutes acceptance of those changes.
9. Privacy & Data Security
We collect and handle your personal information in accordance with our Privacy Policy.
Payment card data is processed solely by Square in accordance with PCI-DSS requirements. Redgum Wine Estate does not store your full card details.
10. WA Liquor Licensing & Responsible Service
Redgum Wine Estate operates under a Western Australian liquor licence and adheres to all WA liquor laws, including the Liquor Control Act 1988 (WA).
By joining the Wine Club, you acknowledge that:
- It is illegal for us to supply alcohol to anyone under 18
- It is illegal for you to purchase or receive alcohol on behalf of a minor
- Identification may be required upon delivery
- Couriers may refuse delivery if no eligible adult is present
We reserve the right to cancel a membership if we suspect any breach of liquor laws or unsafe alcohol purchasing behaviour.
11. Minimum Term
There is no minimum membership period, unless otherwise stated in promotional campaigns.
12. Suspension or Termination by Redgum Wine Estate
We may pause or terminate your membership if:
- Payments repeatedly fail
- Fraudulent, abusive, or suspicious activity is detected
- You breach these Terms
- The Wine Club program is discontinued
If termination is required, we will notify you.
13. Governing Law
These Terms are governed by the laws of Western Australia. Any disputes will be dealt with according to WA and Australian legal requirements.
14. Contact Us
For assistance with your Wine Club membership:
Redgum Wine Estate
Email: info@redgumwineestate.com.au
Phone: 08 9547 9002