1. Shipping within Australia

We ship wine orders across Australia using trusted courier partners.
We do not ship internationally at this time.

1.1 Delivery Timeframes

• Orders are typically dispatched within 2–4 business days of payment confirmation.
• Delivery times vary depending on your location:
  • Metro WA: 3–5 business days
  • Regional WA: 5–10 business days
  • Interstate: 7–14 business days
• Delivery times are estimates and may be affected by public holidays, courier delays, or extreme weather.

2. Delivery Requirements

• Adult Signature Required: Under the Liquor Control Act 1988 (WA), wine orders must be received by a person aged 18 years or older. Proof of age may be requested on delivery.
• If no one is available to accept the order, a card will be left with instructions for redelivery or collection from a local depot.
• We are unable to leave wine deliveries unattended at the delivery address unless you have provided explicit authority to leave (ATL) at checkout.

3. Shipping Costs

• Shipping charges are calculated at checkout based on your delivery address and order size.
• From time to time, we may offer free or discounted shipping promotions, which will be advertised on our website and/or marketing emails.

4. Damaged or Incorrect Orders

We take great care in packaging your wine for safe delivery.
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receipt with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect items

We will arrange a replacement, exchange, or refund in accordance with Australian Consumer Law.

5. Change of Mind Returns

Due to the nature of wine products, we do not accept returns or offer refunds for change of mind.
However, if you are unsatisfied with the quality of the wine, please contact us to discuss possible resolution.

6. Order Cancellations

• Orders can be cancelled prior to dispatch by contacting us directly.
• If your order has already been shipped, cancellation will not be possible.

7. Refunds

Where a refund is approved, it will be processed via the original payment method within 5–10 business days.

8. Contact Us

For any questions about shipping or returns, please contact:
Redgum Wine Estate
101 Irwin Road, Teesdale, WA, 6213, Australia
📧 Email: info@redgumwineestate.com.au
📞 Phone: (08) 9547 9002