1. Who we are

Redgum Wine Estate is a family-owned winery located in Dwellingup, Western Australia. We produce premium wines, host events, and welcome visitors to our cellar door. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our website address is: https://www.redgumwineestate.com.au

2. Information we collect

We may collect personal information directly from you when you:

• Make a booking for our cellar door, restaurant, or functions
• Join our mailing list or wine club
• Make an online purchase or gift card order
• Contact us via forms, email, or phone
• Post a comment on our website
• Participate in promotions or surveys

Types of personal information collected may include:

• Name, address, and contact details (phone, email)
• Date of birth (to verify legal drinking age)
• Payment information (processed securely via third-party payment gateways)
• Booking details and preferences
• Technical information (IP address, browser type, device, cookies)

We only collect personal information that is reasonably necessary for our business purposes.

3. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect and prevent spam.

An anonymised string (hash) created from your email address may be sent to the Gravatar service to determine if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture will be visible alongside your comment.

4. Media

If you upload images to our website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract location data from images.

5. Cookies

Our website uses cookies for functionality and analytics, including:

• Remembering your preferences (e.g., login sessions, display settings)
• Storing cart and checkout data for online purchases
• Collecting anonymous site usage statistics to improve our services

You may disable cookies via your browser settings, but this may affect website functionality.

6. Embedded content from other websites

Our site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if you visited that site directly and may collect data about you, use cookies, and track your interaction.

7. How we use your personal information

We may use your personal information to:

• Process bookings, orders, and payments
• Confirm your legal eligibility to purchase alcohol (18+ years in WA)
• Send you updates, special offers, and event invitations (if you have opted in)
• Respond to enquiries or complaints
• Comply with legal obligations, including liquor licensing laws
• Improve our products, services, and website

We do not sell your personal information to third parties.

8. Who we share your data with

We may share your personal information with:

• Trusted service providers (e.g., payment processors, email marketing platforms, booking systems)
• Regulatory authorities where required by law
• Our IT and website hosting providers (for secure site operation)

If you request a password reset, your IP address will be included in the reset email.

9. How long we retain your data

• Comments and their metadata are retained indefinitely for follow-up approvals.
• Registered user profiles (if any) remain until you delete your account or request deletion.
• Booking and purchase records may be retained for accounting, tax, and liquor compliance purposes.

10. What rights you have over your data

You may request:

• A copy of the personal data we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your personal data (except where retention is required by law)
• To unsubscribe from marketing communications

Requests can be made by emailing info@redgumwineestate.com.au.

11. Overseas data transfers

Some of our service providers may store data outside Australia (e.g., cloud hosting, email marketing). Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy law.

12. Security of your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure payment processing and restricted staff access to customer data.

13. Where your data is sent

Visitor comments may be checked through an automated spam detection service.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology, or our operations. Updated versions will be published on our website with the effective date.

15. Contact us

For any privacy-related queries or complaints, please contact:
Redgum Wine Estate
101 Irwin Road, Teesdale, WA, 6213, Australia
📧 Email: info@redgumwineestate.com.au
📞 Phone: (08) 9547 9002

We will respond to your enquiry or complaint within a reasonable time and in accordance with the Privacy Act 1988 (Cth).